The ACE Rule transforms every employee into a chief of experience—turning data into empathetic, real-time customer action.

Schema.org markup is a standardized way to label your content so web crawlers can accurately understand and interpret it. In ...

Most CMOs see CX as vital, but few achieve it; success requires richer customer insights, journey-driven design and a culture ...

Crownpeak’s FirstSpirit expands its digital quality management capabilities with new open-source modules for Drupal and ...

Heritage brands in India are blending AI, AR and immersive tech to connect with modern consumers, deepen loyalty and keep their legacy alive.

On Aug. 7, 2025, OpenAI launched GPT-5 with a unified routing system but removed direct access to GPT-4o for many users. The removal sparked backlash from loyal users who had built workflows and ...

Contact centers live at the intersection of change and pressure. That’s why leaders need more than quick fixes; they need ...

Frequent redesigns may look modern, but they can erode trust, confuse users and damage long-standing customer relationships.

Marketing exec Peggy Studer offers advice on making the most of budget cuts, leading teams through uncertainty and the skills CMOs need today to thrive.

AI can help web teams shift from reactive fixes to proactive management, preventing issues, improving UX and reducing costs through automation and insights.