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Contact-Centres.com55m
Global Displacement of 1.9m Contact Centre Agents by Automation by 2029
Latest report from Cavell predicts the global displacement of 1.9 million human CX contact centre agents by Automation by 2029 ...
Contact-Centres.com3h
AI Provides Measurable Cost Savings & Positive Impact on CSAT
AI Provides Measurable Cost Savings and Positive Impact on CSAT within the contact centre, Despite Employee Hesitancy Content ...
Contact-Centres.com8h
Why it’s time to trade in your Legacy Contact Centre
IPI enables brands to meet their digital transformation goals with creative and innovative Contact Centre, Cloud and ...