Medallia, global leader in customer & employee experience, announces Jagrit Malhotra as Chief Revenue Officer - contact ...

Shortlist has been announced for the 27th annual Cnect Wales Contact Centre Awards, ahead of ceremony on the 26th September ...

The Group specialises in contact centre, AI, CRM and data insight technologies and works with major brands worldwide, ...

Agentic AI Is Not About Replacing Contact Centre Agent but Will Redefine the Work They Do. Kevin McGachy Sabio Group, ...

How AI Can Sustain Productivity in the contact centre during the Peak Holiday Season. Although many people may be on summer ...

Bad Habits That Kill Your WFM Strategy - Jim Fleming, WFM Solutions Consultant at Sabio Group discusses. - Contact Centre ...

IPI enables brands to meet their digital transformation goals with creative and innovative Contact Centre, Cloud and ...

More than 60% of contact centres say customer interactions are becoming more challenging – not because customers are angry, ...

The return of voice: AI’s unlikely role in shaping the future of CX in the contact centre – Lewis Gallagher, Transformation Consultant at Netcall Recent years have seen the customer experience (CX) ...

Consumers in the UK are the best at spotting AI across EMEA. Despite 54% of them seeing the importance of a good chatbot service, 69% see AI chatbots as efficient but emotionless, often missing ...

Content Guru and Together, a class-leading lender and property finance expert specialising in commercial and complex personal mortgages and secured-loan products, have been awarded the prestigious ...

NiCE Unveils 2025 International CX Excellence Award Winners, Spotlighting the Game-Changers in AI-Driven Customer Service Automation. This year’s winners highlight the transformative impact of CXone ...