Rare items are shipped, then lost in the mail, only to be found for sale online. What's going on here? Here's what 7 On Your ...

The National Weather Service (NWS) has issued a flood watch for Montgomery County and surrounding areas from Friday evening through early Saturday morning. Forecasters say multiple rounds of ...

The Saucier man killed in a SWAT standoff was suffering from mental delusions; that's what his family told us today as they walked us through the crime scene. Noah Noble spoke with the man's ...

The city of Dallas awoke to a blanket of fog this morning, with visibility dropping to a quarter mile or less in certain areas, prompting the National Weather Service in Fort Worth to issue a ...

A majority of customer service calls, roughly 37% ... East Region Area Manager John Connerton said the company has been working to identify on going problems. Those steps have included the company ...

along with apologies from the online retailer after it discovered “unresolved” issues. The precise scope of the refunds issued isn’t clear but executives hinted it may be hundreds of ...

Every day, thousands of customer expectations are going unmet. The most commonly voiced customer service issues include delays, lack of communication, and repeating information.While some delays are ...

While Comcast has received the most press this year for its legendary, but perhaps improving, customer service -- the company did not even make Consumer Reports fifth annual "Naughty & Nice" list.