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Though the buy now, pay later firm will once again hire customer service agents, it sees its AI chatbot as a success that has ...

BNPL was by far the easiest way to opt for deferred payments as the service is integrated into many retail websites' ...

Klarna is backpedaling after cutting hundreds of human jobs and replacing them with artificial intelligence. The Swedish ...

Klarna is hiring again after replacing employees with AI. Meanwhile, Duolingo is facing blowback on social media from its ...

Klarna is re-evaluating its AI-driven approach, planning to rehire human staff to enhance customer service quality after ...

Klarna, the buy-now-pay-later firm, will increase human hires after AI customer service fell short of expectations. Despite ...

Klarna, a Swedish fintech company, once bragged that its AI could replace 700 customer service jobs, but is now scrambling to ...

Klarna, not yet public, plans an IPO potentially in 2025, pending market stability. Investors can't buy Klarna yet but should watch market and IPO developments. Klarna's BNPL and AI technology ...