When Karen Lynch took over as CVS Health CEO in 2021, one of her aspirations was to make the company one of the most consumer-centric organizations in healthcare. CVS Health has taken large steps ...

Narasimhan said that one of the things the customer experience team at CVS focuses on is finding ... That increases your engagement with a clinician, someone that you can talk to about the ...

RTP: How does this initiative reflect CVS Health’s overall customer-centricity? Narasimhan: Our CVS Specialty engagement campaign was just one piece of a much larger puzzle, and not our first program, ...

"Technology is a catalyst for value-creation and growth at CVS Health," said Lynch in a statement. "It is crucial that we continue to enhance customer engagement and experiences, and we're ...

CVS is laying off about 5,000 employees in a cost-cutting effort, the pharmacy chain confirmed Tuesday. Reductions will occur in “non-customer facing positions,” primarily affecting its ...

CVS Health is eliminating about 5,000 jobs in ... The layoffs will affect "non-customer facing positions," the company said in an emailed statement to USA TODAY. "We do not expect there to be ...