Adopting Intelligent Virtual Agents (IVAs) is a strategic move that can revolutionize your business, but it’s not just about flipping a switch. To realize the full power of IVAs, you need to plan ...

Trained as an expert on your business, answering common questions using your website, smart FAQs, and uploaded docs. Books appointments and sends text reminders, keeping your schedule (and customers) ...

It’s no secret that call centers are concerned with metrics and performance. Reps have to be fast at not only picking up the phone and responding to customers, but also solving those issues—sometimes, ...

Q4 2024 revenue and operating margin above guidance range with record cash flow Exceeded $50 million ARR from new products Kira Makagon promoted to President and Chief Operating Officer BELMONT, Calif ...

Organizations across industries are adopting AI-powered communication tools to transform their operations and customer experiences. The newly launched innovators report from RingCentral showcases how ...

Chattez, participez à des réunions, partagez des fichiers et collaborez librement grâce à la messagerie optimisée par l’IA, conçue pour travailler comme vous le souhaitez. Gérez facilement des tâches, ...

We know, we know, it’s tempting. Imagine: There are about 20 people on this video meeting and only two of them are talking. Ainsley has been droning on for about eight minutes straight, and John ...

Customer satisfaction is a core metric for companies. Satisfying customers has a number of benefits on the overall business, such as increasing loyalty and encouraging word-of-mouth. Customer ...

“Is there still an echo? Uh, hold on a second guys. Did that work? Hello? Ah, let me try something else…” We get it. Nobody wants to be that person during a video call. Because not only are tech ...

After decades of office nine-to-fives, more and more of us have become aware of just how important a good work-life balance is. And it’s not just for the employees. Employers are also set to benefit ...

A hybrid and remote-first workplace might pose many challenges, but perhaps the biggest one of all is how employees can collaborate as they work from anywhere. After all, working together is simple ...

For the past year, companies across the world have had to rethink work—and they succeeded. Many companies worked from home, added new technologies, encouraged time off, and completely shifted their ...