We spoke to Verizon's consumer group CEO about how he sees Google Gemini revolutionizing customer service quality.

Verizon's generative AI reduces the workload for its agents by summarizing calls, giving prompts, and automatically tracking follow-up actions.

TheStreet. Verizon (VZ) , the largest mobile network in the U.S., is continuing to see large numbers of customers cut the ...

Verizon is using Google's Gemini AI to power new, smarter customer support, including 24/7 live chat and a redesigned app that makes it easier for customers to get help with billing, upgrades, or ...

Verizon delivered better-than-expected results in the second quarter of 2025, posting solid revenue growth and raising its ...

Telecommunications giant Verizon (NYSE:VZ) reported Q2 CY2025 results , with sales up 5.2% year on year to $34.5 billion. Its GAAP profit of $1.18 per share was 1.5% above analysts’ consensus ...

An AI assistant on their screen helps the customer service agents figure out the right answers to customers' queries. Verizon first started deploying the new AI features in July 2024, ramping them ...

Verizon continued to gain broadband market share, reporting 293,000 broadband net additions during the quarter. Fixed ...

Verizon Business Assistant is a GenAI-powered tool helping small businesses automate 24/7 customer interactions via text messaging. Verizon has introduced the Business Assistant, a generative AI ...

At Verizon, for example, AI gave customer service representatives instant access to information ... more than 40,000 Verizon reps use AI-driven tools to support customers and make sure everyone is ...

Verizon Communications (VZ) was recently recognized as America’s Most Awarded Brand for Network Quality, earning accolades ...