Klarna AI layoffs have taken a surprising turn. The Swedish fintech giant, once praised for firing 700 employees and ...

Klarna is backpedaling after cutting hundreds of human jobs and replacing them with artificial intelligence. The Swedish buy-now-pay-later company now says real people are essential to customer ...

Swedish fintech giant Klarna is making a notable U-turn in its strategy by reintroducing human workers after an aggressive ...

Klarna's CEO announced at London SXSW that AI will take over boring jobs, while humans will provide VIP service.

Klarna CEO Sebastian Siemiatkowski admitted the company’s AI-heavy approach to customer service went too far, leading to a drop in quality. The fintech firm is now rehiring human agents through a ...

That move was a shift from its previous strategy in which it laid off workers in favor of going all in on AI ahead of an IPO. Since 2023, Klarna has reduced its workforce by about 39% and reshaped ...

Artificial intelligence might be the future of the workplace, but companies that are trying to get a head start on that future are running into all sorts of problems. Klarna and Duloingo have been ...

The new hiring strategy involves remote, contract-based roles targeting students and rural workers, raising concerns about job stability. This shift ... Klarna gleefully announced its AI customer ...

Sebastian Siemiatkowski is leaning all the way into the idea that his buy-now-pay-later, IPO-bound startup Klarna is an AI company ... s main jobs are to set strategy, make decisions, and take ...

Venture Capitalist Chamath Palihapitiya responded to this shift by observing that such challenges could lead startups to "pivot to simply use AI for narrow use cases." In the case of Klarna ...