That strategy helped save $10 million on marketing and contributed to Klarna’s push for efficiency after its valuation plunged from $45.6 billion to $6.7 billion in 2022. But now, Klarna is ...

Klarna AI layoffs have taken a surprising turn. The Swedish fintech giant, once praised for firing 700 employees and replacing them with artificial intelligence, is now reversing that decision. Klarna ...

Klarna’s use of AI is slashing customer service costs without hurting customer satisfaction, the company said in a Q1 2025 earnings report Monday. Customer service costs per transaction have ...

The buy now, pay later giant’s IPO may be on hold — but its business strategy remains the same, according to CEO Sebastian ...

Klarna is hiring again after replacing employees with AI. Meanwhile, Duolingo is facing blowback on social media from its AI-first strategy.

Klarna, best known for its “buy now, pay later” platform, had embraced an AI chatbot developed in collaboration with OpenAI that by 2024 was handling two-thirds of all customer service chats.

The apparent turnaround comes after years in which Klarna touted its all-in-on-AI strategy. A year ago, Klarna said that its chatbot, powered by OpenAI, does the work of 700 human agents and does ...

Klarna also hadn’t hired a single human in 2024. Last year, the company announced that its AI assistant (powered by OpenAI), handled 700 agents worth of workload – or 2.3m conversations with ...

Klarna, which is getting ready to debut as a public company, was using the updated financials to tout AI as a driving factor for hitting 100 million users.It credited its use of AI for a fourth ...

Klarna’s AI replaced 700 workers. It now wants some of them back to improve customer service. Klarna’s CEO has suggested that the AI job cuts have led to “lower quality” customer service ...