The artificial intelligence systems that help Cigna manage health care claims for employers are wrestling hard with hospitals ...

Cigna’s logo is seen in Virginia Beach, Va. Cigna will begin linking bonus awards for high-level officers to the company’s net promoter score, a measure of customer loyalty and satisfaction ...

"Some physicians in Vermont are refusing to accept patients who have insurance under CIGNA because of the low reimbursement and the amount of administrative burden CIGNA imposes on them." In 2003, the ...