Prepare for your conversation Very few of us like confrontation, so if there’s a difficult conversation coming up, get ready for it as best as you can. “Preparation is everything,” McLean says.

Difficult conversations: navigating the tension between honesty and benevolence. Current Opinion in Psychology, 31, 38-43. [Advance online publication.] ...

Yet, conversations related to sensitive issues, differences of opinion or conflict remain a point of anxiety for many. For example, imagine a situation where you think to yourself, “I’ll just ...

WGN Radio's Karen Conti is joined in studio by certified mediator Rae Kyritsi, with the Center of Conflict Resolution. They discuss how to handle harsh conversations, disagreements and Rae's upcoming ...

British managers lack the ability to handle poor performance and give feedback. A survey by Shine Feedback of more than 13,000 private and public-sector employees, found line managers' capability in ...

Difficult conversations about isms, power, privilege, and oppression are an essential part of social work education, and they present unique challenges for students and faculty. The current study ...

Groysberg, Boris, and Ann Leamon. "Difficult Conversations and Dealing with Challenging Situations at Work: Managing Communication." Harvard Business School Case 416-034, December 2015 ...