How an API-First Design Empowers Cloud Contact CentresEnghouse Interactive Ben Levy, President, Enghouse Interactive, ...

Jabra, the world’s leading professional audio brand, today announced Jabra Engage AI Complete – a new premium tier of its ...

SVL Business Solutions have signed a seven figure contract with Bluecrest to enhance customer service and operational ...

“Times may be tough, but our State of UK Business Process Outsourcing report reveals a level of optimism we didn’t really ...

Sabio Distrupt single-day conference highlighted breakthrough implementations with AI applications in contact centres taking ...

FourNet unveils AI-powered contact centre ‘Agent’ that can think, act and learn. IntellAIgent is a leap forward in contact ...

Contact centre operations can be optimised with Agentic AI tools in many ways, such as the automation of routine tasks, ...

Report Outlines the State of Gen Z’s ‘Human Skills’ in the Workplace - contact centre report availabe for free download from ...

In the modern contact centre, there’s no shortage of data. Interaction recordings, quality scores, adherence metrics, ...

147 Media is a media publishing company based just outside Cambridge and was launched in October 1999 to publish contact-centres.com We aim to bring our readers and subscribers the most up to date ...

A towering gilded statue of the Buddha generates elegant calm in this 175-seat, Pan Asian restaurant with sleek, modern decor. Immensely popular, Buddakan is a restaurant that is great for both large ...

147 Media is a media publishing company based just outside Cambridge and was launched in October 1999 to publish contact-centres.com We aim to bring our readers and subscribers the most up to date ...