When Karen Lynch took over as CVS Health CEO in 2021, one of her aspirations was to make the company one of the most consumer-centric organizations in healthcare. CVS Health has taken large steps ...

Narasimhan said that one of the things the customer experience team at CVS focuses on is finding ... That increases your engagement with a clinician, someone that you can talk to about the ...

RTP: How does this initiative reflect CVS Health’s overall customer-centricity? Narasimhan: Our CVS Specialty engagement campaign was just one piece of a much larger puzzle, and not our first program, ...

"Technology is a catalyst for value-creation and growth at CVS Health," said Lynch in a statement. "It is crucial that we continue to enhance customer engagement and experiences, and we're ...

CVS has shuttered hundreds of stores and laid off staff in order to re-prioritize its investments and adhere to the changing customer needs. Between 2022 and 2024, it closed 900 stores ...

CVS Health is laying off approximately 2,900 ... "Our industry faces continued disruption, regulatory pressures, and evolving customer needs and expectations, so it is critical that we remain ...